Aker Kasten Blog

Hearts Making a Difference

by: John Aker | February 13th, 2013

Operating a service-based business can be both challenging and exhilerating.  The greatest reward for our organization is realized when a client or family member tells us we’ve made a positive difference.  With a view to treating the whole person–not just assisting with physical needs, but also addressing emotional well-being as well, we seek to preserve dignity, promote quality of life, provide for safety, and protect the serenity of the family.  Whether we serve a client for 4 hours a week or 24/7 Live In care, we follow the same model of caring, from the heart.

Caring for the whole person can not be achieved by simply placing a caregiver in the home.  Each client is cared for by a Concierge Team, at no additional cost:  a primary caregiver, a respite coordinator, a nurse supervisor, and a concierge coodinator.  These team members work together to ensure quality outcomes and coordination of care.  (Also available upon request is access to a chaplain for spiritual and end of life care.)  When possible we communicate with a primary care physician and other health professionals to ensure our client’s condition and needs are constantly monitored and met. And will even send progress updates to a designated family member, if desired.

This agency was founded to make a difference in people’s lives.  We’ve learned that the impact of our care can be significant and powerful–despite the simplicity of what we do.

We take time throughout the year to gather our caregivers and acknowledge and honor their efforts to make a difference to our clients.  Their labors of love are rewarded and celebrated for it is not always easy work–but it is work they choose, and it comes from the heart.

We’ve been humbled by kind words for our caregivers, office staff, and leadership.  And yet, we know there is always room for improvement and we must continually strive to enhance our service to others.

Click on our Testimonials page to see what others are saying.  And take a moment to let us know how your caregiver is making a difference in your life.  It’s nearly Valentine’s Day so it’s a perfect time to share a positive word with someone in your life!

So, here’s our positive word to you:  we deeply appreciate you!  We are privileged to have become acquainted with you and to serve you.  From our hearts, we wish you a Happy Valentine’s Day!

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