To be properly notified of his/her rights and responsibilities…

To be treated with dignity and respect at all times and in every situation…

To choose his/her own home health care provider…

• to be provided the credentials of both the agency and his/her individual care giver(s)…
• to be presented with the schedule of services to be offered…
• to be fully informed of all agency policies and charges in advance and likewise notified of any and all changes which might impact his/her treatment…

To receive appropriate professional care responding to his/her physician’s orders…

To be cared for in a gentle, dignified, and loving manner without any discrimination based on

• race, color, national origin, cultural expressions, sex, lifestyle, and religious and/or spiritual beliefs…and…
• to be protected from any form of abuse, neglect, or exploitation…

To be free from any worry or concern for the security and inviolability of personal property…

To expect absolute confidentiality of all personal and medical information in compliance with local and state laws and regulations…

To receive all information necessary to participate in the formulation of an individual plan of care and education with the home health team and family members, when applicable and as desired…

• to give informed consent prior to the beginning of treatment or undergoing a procedure…
• to refuse treatment within the limits of the law and to be informed of the consequences of that decision…

To voice grievances and suggest changes in service or staff without fear of reprisal and to expect that grievance to be promptly investigated and addressed…

To be assured that Aker Kasten Home Health Care Agency remains available and on-call to

• fulfill our commitment to provide uncommon caring with competence and compassion